You usually receive purchase credit memos when you return items to a vendor, but you can also receive them as compensation, such as a purchase allowance. In addition, you can use a credit memo to correct an incorrect purchase invoice.

When you post the credit memo, Microsoft Dynamics NAV creates a posted credit memo. If you have selected the Return Shipment on Credit Memo field, posting the credit memo will also create a posted return shipment.

From the credit memo, you can copy all types of purchase documents, quotes, orders, invoices, receipts, and return shipments.

If you use the invoicing facilities, it is a good idea to use purchase credit memos too. They make it easier for you to manage your payables.

To create a purchase credit memo

  1. In the Search box, enter Purchase Credit Memos, and then choose the related link.

  2. In the Purchase Credit Memos window, on the Home tab, in the New group, choose New.

  3. On the Purchase Credit Memo Card, fill in the No. field. In the Buy-from Vendor No. field, enter the number of the vendor to whom you returned the items.

  4. If you want to post the credit memo to a different vendor than the one specified on the General FastTab, enter the number of that vendor in the Pay-to Vendor No. field on the Invoicing FastTab.

  5. In the Posting Date field, enter the posting date.

  6. In the Vendor Cr. Memo No. field, enter the number that the vendor uses for the credit memo you are creating.

  7. If the purchase credit memo will be applied to an invoice that has already been posted, fill in the Applies-to Doc. Type field and the Applies-to Doc. No. field on the Application FastTab.

  8. On the credit memo lines, enter information about the items that you have returned. You can either fill in the lines manually, or, if you want to copy information from other documents, you have two options for filling in the lines automatically:

    • You can use the Copy Document batch job to copy an existing document to the credit memo. Use this function to copy the entire document. It can be either a posted document or a document that is not yet posted. This function only reverses costs exactly when exact cost reversing is set up as mandatory in the purchases and payables setup.
    • You can use the Get Posted Document Lines to Reverse function to copy one or more posted document lines from one or more posted documents to the new credit memo document. This function’s purpose is to allow you to exactly reverse the costs from the posted document line. This function always exactly reverses the costs from the posted document line, regardless of whether exact cost reversing is set up as required in the purchases and payables setup.
      When you use either of these functions, and, in the case of the Copy Document batch job, when you have also set up exact cost reversing as mandatory in the purchases and payables setup, the original item ledger entries in the Appl.-to Item Entry field are linked to ensure that the costs are copied from the original posted document.
      If the line has item tracking, Microsoft Dynamics NAV cannot provide exact cost reversing, because the reservation is not available from the purchase credit memo document. You can use the purchase return order for exact cost reversing of an item-tracked line.

  9. If the credit memo will be applied to a specific posted invoice, you can open that invoice in the Posted Purchase Invoices window.

If a vendor is also recorded as a contact in Sales and Marketing, and if you have specified an interaction template code for purchase credit memos in the Marketing Setup window, when you choose Print to print the credit memo, an interaction is automatically recorded in the Interaction Log Entry table.

Note
Exact cost reversing of item tracking lines is not available from the Purchase Credit Memo document. If you want to use exact cost reversing with item tracking lines, use the Purchase Order or Purchase Return Order document instead.

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